ROLES & RESPONBILITIES:

 

a) Technical Service Responsibilities

1. Installation & Commissioning

·         Install biomedical equipment at hospitals/clinics and ensure correct operation.

2. Preventive & Corrective Maintenance

·         Perform regular maintenance and troubleshoot equipment issues to minimize downtime.

3. Calibration & Testing

·         Conduct accuracy tests and calibrations in compliance with manufacturer standards and healthcare regulations.

4. Technical Support

·         Provide onsite or remote support to clients for equipment usage, minor repairs, and emergency calls.

 

b) Sales Responsibilities

1. Client Relationship Management

·         Build and maintain strong relationships with hospital staff, biomedical engineers, and procurement officers.

2. Product Demonstration & Presentation

·         Demonstrate product features and benefits to prospective clients and conduct technical presentations.

3. Sales Target Achievement

·         Achieve monthly/quarterly sales targets set by the company.

4. Quotations & Tenders

·         Prepare quotations, proposals, and assist in tender submissions.

 

c) Documentation & Reporting

1. Service Reports & Logs

·         Maintain accurate records of service visits, repairs, and client feedback.

2. Inventory Management

·         Manage stock of spare parts, tools, and demo units.

3. Feedback to R&D / Management

·         Report recurring problems, customer needs, or product suggestions to improve offerings.

 

d) Training & Development

1. User Training

·         Train hospital staff on the correct and safe use of biomedical devices.

2. Self-Development

·         Stay updated on new biomedical technologies, product updates, and regulations.

 

SKILL & KNOWLEDGE:

a) Technical Skills:

·         Knowledge of medical devices and systems (e.g., ventilators, suction machines, flowmeters, patient monitors, incubators).

·         Ability to read and interpret technical manuals, electrical schematics, and calibration reports.

·         Hands-on experience in installation, repair, calibration, and preventive maintenance.

·         Familiarity with ISO 13485, MOH regulations, and hospital safety standards (is an added advantage).

·         Basic skills in Microsoft Office (Word, Excel, PowerPoint) and reporting tools.

 

b) Soft Skills:

·         Good communication and presentation skills (for dealing with hospital staff and clients).

·         Strong problem-solving and analytical skills.

·         Able to work independently and as part of a team.

·         Good time management and ability to multitask.

·         Professional, responsible, and customer oriented.

 

REQUIREMENTS:

a) Education:

·         Diploma or Degree in Biomedical Engineering, Electronics, Mechatronics, or related technical field.

b) Experience:

·         Fresh Graduate and 1–2 years of experience in sales, technical support, or equipment servicing (preferably in the biomedical/healthcare sector).

·         Fresh graduates with strong technical knowledge and communication skills are also encouraged to apply.

c) Driving license:

·         Possess a valid driving license and willing to travel to hospitals/clinics.

d) Language:

·         Proficiency in Bahasa Malaysia and English (written & spoken).