This role involves providing technical support, maintaining equipment, and ensuring that systems or processes are functioning correctly. Involves providing technical support, maintaining equipment, and ensuring that systems or processes are functioning correctly.

Job Descriptions:

• Conduct regular inspections and upkeep of solar panels, inverters, and associated elements.
• Execute tasks such as cleaning, making repairs, and adjustments to guarantee the highest level of system efficiency.
• Identify and address issues associated with the efficiency of solar panels, inverters, and monitoring systems, providing effective solutions.
• Substitute or repair malfunctioning components, such as inverters, wiring, and modules.
• Effectively communicate with clients to troubleshoot and resolve issues, whether remotely or on-site.
• Suggest and execute upgrades or enhancements to enhance system efficiency.
• Guarantee compliance with safety protocols while conducting maintenance and repair tasks.
• Enhance troubleshooting capabilities to quickly detect and address issues
  impacting solar panels, inverters, and monitoring systems.
• Refine communication skills to proficiently convey technical information to customers.
• Ensure transparent and clear communication during service calls, addressing customer concerns and providing guidance effectively.
• Investigate and suggest improvements or enhancements to boost the efficiency and performance of solar energy systems.
• Achieve reliable results by utilization of agreed methods and measures
• Ensure targets, due dates and quality standards are met.
• Create thorough documentation of troubleshooting procedures, detailing the steps involved in diagnosing and resolving issues specific to solar panel, inverters, and monitoring systems.
• Keep detailed records of troubleshooting processes, documenting the steps taken to diagnose and resolve issues unique to solar panels, inverters, and monitoring systems.
• Maintain a thorough log of all repairs and component replacements performed on Suncrox solar installations. Specify the nature of the issue and document the replaced components for detailed record-keeping.
• Document the implementation of approved upgrades on Suncrox solar systems, detailing the process, impact on system performance, and any feedback received from Suncrox clients.
• Generate follow-up reports post-service activities for Suncrox clients, summarizing the actions taken, system status, and any additional recommendations or precautions.

Job Requirements:

• Diploma or Degree holder in Electrical and Electronic, or any related field.
• Previous experience with learning and development frameworks, including training delivery, processes and systems.
• Strong relationship building interpersonal and problem-solving skills.
• Good time management skills and the ability to handle multiple projects simultaneously.
• Ability to undertake appropriate professional and personal development programmes to maintain knowledge and competency.