• Respond to all email from prospects and customers.
• Respond & entertain prospects and customers from WhatsApp chat.
• Pick-up call from prospects or customers.
• Provide good customer service and to increase the company’s growth and revenue.
• Resolve all customer issues and problems.
• Follow-up on prospects who have not yet made a purchase.
• Follow-up on customers after purchase from all sales channels.
• Follow-up abandonment cart prospects from all sales channels.
• Update daily & weekly sales report.
• Execute sales event planned by superior.
• Perform any other duties assigned by immediate superior
• Identify opportunities to suggest complementary products or services based on customer needs, enhancing their experience and increasing sales. (Upselling & Cross selling