Job Description

• Provide support and ad-hoc training to customers who use the company’s product.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention

Required Skills/Abilities

• Highly organized and able to multi-task
• Able to work independently
• Excellent communication and interpersonal skills
• Patient and active listener
• Passion of service