• Provide prompt and courteous customer service to AG-MARKET users. Answer inquiries, resolve issues, and provide detailed product information.
• Maintain constant communication with accounts and logistics departments regarding invoices issued to customers, order changes, urgent deliveries, and price adjustments. Ensure that all relevant parties are informed of any changes or updates that impact the customer experience.
• Collect customer feedback and contribute to service improvement initiatives. Report on common issues or trends to management.
• Keep accurate records of customer interactions, transactions, and feedback. Contribute to FAQs and knowledge base updates.
• Work closely with other departments to proactively address and resolve any issues that may affect customer satisfaction, such as delivery delays or product availability concerns.

Qualifications:

• High school diploma; further education or certification in customer service or related field is a plus.
• Able to communicate in written and oral Malay language; Knowledge in Mandarin language is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritise, and manage time effectively.
• Excellent communication skills and a customer-oriented attitude.
• Experience in handling communications with accounts and logistics regarding invoices, orders, and deliveries is preferred.
• Ability to work under pressure and handle challenging customer interactions.