Plan and provide excellent customer experience for all interactions.
To maintain customer service excellence activities / programs.
Knowing our products inside and out to provide support to enquiries on promotions, products and services through various channels.
Assist to raise engagement levels between StemLife and customers through active promotions or calls.
Identify and assess customers’ needs to achieve satisfaction
Responding promptly to resolve customer complaint / feedback and all difficult customer enquiries resulting in an increase in customer satisfaction and promotes customer retention.